Privacy Policy

1. Introduction

Pizzaville ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our mobile application, place an order, or interact with us in any way.

Please read this Privacy Policy carefully. By accessing or using our services, you acknowledge that you have read, understood, and agree to be bound by all the terms of this Privacy Policy. If you do not agree with our policies and practices, please do not use our services.

2. Information We Collect

Personal Information

We may collect the following types of personal information from you:

• Contact Information: Name, email address, phone number, delivery address, and billing address
• Account Information: Username, password, and account preferences
• Payment Information: Credit card details, payment method, and transaction history
• Order Information: Items ordered, special instructions, delivery times, and order history
• Demographic Information: Age, gender, preferences, and interests (when voluntarily provided)
• Communication Information: Customer service inquiries, feedback, and survey responses

Non-Personal Information

We also collect non-personal information that does not directly identify you, including:

• Usage Data: How you interact with our website and mobile app, pages visited, time spent, and features used
• Device Information: IP address, browser type, operating system, device type, and mobile device identifiers
• Location Data: General location information based on IP address or more precise location when permitted by you

3. How We Collect Information

We collect information from you in the following ways:

Direct Collection

• When you create an account or place an order
• When you fill out forms or surveys
• When you contact our customer service
• When you participate in promotions or contests
• When you sign up for our newsletter

Automated Collection

• Through cookies and similar tracking technologies
• Through your device when you access our website or app
• Through analytics providers and advertising partners

Third-Party Sources

• Social media platforms when you interact with our social media pages
• Business partners with whom we offer co-branded services or promotions
• Service providers who help us operate our business

4. How We Use Your Information

We use the information we collect for the following purposes:

To Provide Our Services

• Process and fulfill your orders
• Create and manage your account
• Process payments and prevent fraud
• Provide customer support
• Personalize your experience

To Improve Our Services

• Understand how users interact with our website and app
• Develop new products and services
• Identify and fix technical issues
• Conduct research and analysis

To Communicate With You

• Send order confirmations and updates
• Respond to your inquiries
• Send promotional messages and newsletters (with your consent)
• Inform you about changes to our services or policies
• Request feedback on our products and services

For Marketing and Advertising

• Deliver targeted advertisements
• Measure the effectiveness of our marketing campaigns
• Understand your preferences to offer relevant promotions

For Legal and Safety Purposes

• Comply with legal obligations
• Enforce our terms and conditions
• Protect our rights, property, and safety, or those of others
• Prevent, detect, and investigate fraud or other illegal activities

5. How We Share Your Information

We may share your information with the following categories of third parties:

Service Providers

We share information with third-party vendors, consultants, and other service providers who perform services on our behalf, such as:

• Payment processors for secure transaction handling
• Delivery partners to fulfill your orders
• Cloud hosting providers for data storage
• Analytics companies to help us understand user behavior
• Customer service providers to assist with inquiries

Business Partners

We may share information with business partners with whom we jointly offer products or services, such as co-branded promotions or loyalty programs.

Affiliates

We may share information with our corporate affiliates (companies under common ownership or control) for purposes consistent with this Privacy Policy.

Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).

Business Transfers

If we are involved in a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction.

With Your Consent

We may share your information with third parties when you have given us your consent to do so.

We do not sell your personal information to third parties for their own marketing purposes.

6. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to collect and store information about your interactions with our website and app. These technologies help us remember your preferences, understand how you use our services, and improve your experience.

Types of Cookies We Use

• Essential Cookies: Necessary for the website to function properly (e.g., remembering items in your cart)
• Functional Cookies: Enable personalized features (e.g., remembering your preferred language)
• Analytics Cookies: Help us understand how visitors interact with our website
• Advertising Cookies: Used to deliver relevant advertisements and track their effectiveness

Managing Cookies

You can control cookies through your browser settings. Most browsers allow you to block or delete cookies. However, if you choose to block or delete cookies, you may not be able to use all features of our website or app.

Do Not Track Signals

Some browsers have a "Do Not Track" feature that signals to websites that you do not want to have your online activities tracked. We currently do not respond to Do Not Track signals.

7. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information:

Access and Portability

You may request a copy of the personal information we hold about you and, in some cases, request that we transfer this information to another service provider.

Correction

You can review and update your account information at any time by logging into your account. You may also contact us to correct inaccurate or incomplete information.

Deletion

You may request that we delete your personal information, subject to certain exceptions provided by law.

Objection and Restriction

You may object to our processing of your personal information or request that we restrict the processing of your information in certain circumstances.

Marketing Communications

You can opt out of receiving marketing emails from us by clicking the "unsubscribe" link in any marketing email we send. Even if you opt out of marketing communications, we will still send you transactional messages, such as order confirmations and customer service responses.

Exercising Your Rights

To exercise any of these rights, please contact us using the information provided in the "Contact Us" section below. We will respond to your request within a reasonable timeframe as required by applicable law.

8. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, accidental loss, alteration, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

We limit access to your personal information to employees, agents, contractors, and other third parties who have a business need to know. They are subject to confidentiality obligations and may only process your information on our instructions.

In the event of a data breach that affects your personal information, we will notify you as required by applicable law.

9. Data Retention

We will retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. The criteria used to determine our retention periods include:

• The length of time we have an ongoing relationship with you
• Whether there is a legal obligation to which we are subject
• Whether retention is advisable in light of our legal position (such as for statutes of limitations, litigation, or regulatory investigations)

When we no longer need to use your personal information, we will either delete it from our systems or anonymize it so that it can no longer be associated with you.

10. Children's Privacy

Our services are not directed to children under the age of 13, and we do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us, and we will delete such information from our systems.

11. International Data Transfers

We operate primarily in Canada, but may transfer, store, and process your information in countries other than your own. These countries may have data protection laws that are different from those in your country. When we transfer your information to other countries, we will protect it as described in this Privacy Policy and comply with applicable legal requirements for transferring personal information across borders.

By using our services, you consent to the transfer of your information to countries outside your country of residence, including the United States, which may have different data protection rules than those in your country.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will post the revised policy on our website with an updated "Last Updated" date. We encourage you to review this Privacy Policy periodically.

For material changes, we will provide appropriate notice to you, such as displaying a prominent notice on our website or sending you an email, in accordance with legal requirements.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us at:

We will respond to your inquiry as soon as possible and within the timeframe required by applicable law.